Get Help Anytime – Support That Works for You

Live chat is the quickest way to connect with the support team. It handles urgent queries like login issues, deposit failures, and bonus questions in real time.

• How to Access: Click the chat icon in the bottom-right corner of the website or app. Available 24/7.
• Best For: Account access problems, payment queries, bonus activation, technical glitches during gameplay.
• Languages Available: English, Hindi, and several regional languages.
• Response Time: Typically under 2 minutes during peak hours, faster off-peak.
• Tips for Faster Help: State your issue clearly in the first message. Include your user ID if you are logged in. Avoid multiple chats for the same issue.

Email is ideal for detailed queries, documentation requests, or non-urgent matters. Use it when you need to attach screenshots or provide extensive information.

• How to Use: Send your query to the official customer support email listed on the contact page. Include your username, registered mobile number, and a clear description of the issue.
• Best For: KYC document submissions, account verification issues, payout disputes, detailed complaints.
• Contact Information: Check the website footer or contact section for the official email address. Different departments may have separate emails.
• Response Time: Expect a reply within 24 hours on business days. Complex cases may take 48–72 hours.
• Tips for Faster Replies: Use a descriptive subject line like “Withdrawal Not Processed – User ID 12345”. Attach relevant screenshots or documents upfront. Avoid vague language.

Phone support offers direct, voice-based help for urgent matters. It is best suited for users who prefer speaking over typing or need immediate clarification.

• How to Call: Dial the helpline number listed on the official website. Toll-free numbers may be available for Indian users.
• Best For: Urgent account lockouts, payment failures requiring immediate resolution, unclear bonus terms, general guidance for new users.
• Operating Hours: Available 24/7 in most cases. Some regional lines may have specific hours.
• Response Time: Wait times vary by time of day. Expect 1–5 minutes during off-peak hours, longer during evenings and weekends.
• Tips for Faster Service: Have your account details, registered phone number, and issue description ready before calling. Call during morning or late-night hours to avoid queues.

Messaging platforms like WhatsApp, Telegram, and social media channels offer flexible, mobile-friendly support. Use them when you prefer app-based communication.

• Available Platforms: WhatsApp and Telegram are the most responsive. Official Facebook and Twitter accounts also handle queries.
• Best For: Quick questions, bonus code requests, event updates, general platform guidance.
• How to Contact: Save the official WhatsApp or Telegram number from the website. Follow verified social media accounts and message directly.
• Response Time: WhatsApp and Telegram typically reply within 5–10 minutes. Social media may take 1–2 hours.
• Tips for Better Communication: Send a single, clear message with your issue and user ID. Avoid spamming multiple messages. Verify the account is official before sharing personal details.

Technical support handles specialized problems related to the platform, payment systems, or game functionality. Contact them when standard support cannot resolve your issue.

• How to Access: Use the dedicated technical support email or request escalation through live chat or phone.
• Best For: Game loading errors, payment gateway failures, app crashes, browser compatibility issues, bet settlement disputes.
• Contact Information: Technical support email is listed on the contact page. Some platforms offer a “Report a Bug” feature in the app.
• Response Time: Initial acknowledgment within 24 hours. Full resolution may take 3–5 business days depending on complexity.
• Tips for Faster Resolution: Provide your device model, operating system, browser version, and exact error messages. Attach screenshots or screen recordings. Describe the steps that led to the issue.

VIP members and high-tier players get access to priority support with faster response times and dedicated account managers. This service is invitation-based or unlocked through consistent play.

• How to Qualify: VIP status is typically granted based on betting volume, deposit frequency, or loyalty tier. Check the VIP program page for eligibility criteria.
• Best For: Large withdrawal requests, bonus customization, personalized betting limits, exclusive event access.
• Contact Information: VIP members receive a dedicated contact number, email, or personal account manager upon qualification.
• Response Time: Priority chat and phone support respond within minutes. Email queries are handled within hours.
• Tips for Maximizing Benefits: Build a consistent betting history. Maintain good account standing. Use your VIP contact for high-priority matters only.