Terms and Conditions for Melbet Platform in India

By registering an account and using the Melbet platform, you enter into a binding legal agreement with the operator. These general terms establish the foundation for all interactions between you and our services.

User Agreement and Eligibility

You must be at least 18 years of age to create an account or place any bet on the platform. Registration requires you to provide accurate, current, and complete information. False or misleading details during account setup may result in immediate suspension or termination. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your account.

Platform Use and Restrictions

The platform is provided for personal entertainment purposes only. Commercial use, automated betting systems, or any form of coordinated activity designed to manipulate odds or outcomes is strictly prohibited. You must not:

• Use the services if you are located in a jurisdiction where online betting is illegal
• Create multiple accounts or allow others to use your account
• Employ any software, artificial intelligence, or automated systems to place bets
• Engage in fraudulent activities, collusion, or any form of cheating
• Interfere with the proper functioning of the platform or attempt unauthorized access

Modification of Terms

Melbet reserves the right to modify these terms at any time. When significant changes occur, we will notify you through email, platform notifications, or by posting updates on the website. Your continued use after such modifications constitutes acceptance of the revised terms. We recommend you read these provisions regularly to stay informed of any updates.

Intellectual Property Protection

All content on the platform, including logos, graphics, text, software, and odds displays, is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without explicit written permission. The Melbet brand name and associated trademarks remain the exclusive property of the operator.

Limitation of Liability

The platform is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted access or error-free operation. Melbet is not liable for:

• Technical failures, system downtime, or connectivity issues beyond our control
• Losses resulting from your failure to protect account credentials
• Third-party actions, including payment processor delays or failures
• Events classified as force majeure, including natural disasters or government actions

Our total liability for any claims arising from these terms shall not exceed the amount of funds in your account at the time of the incident.

All betting activities on the Melbet platform are governed by specific rules designed to ensure fairness, transparency, and regulatory compliance. Understanding these provisions is essential before placing any bet.

Eligibility and Account Requirements

Only registered users who have completed identity verification may place bets on the platform. You must have sufficient funds in your account to cover the stake amount. All bets are subject to acceptance by the platform, and we reserve the right to refuse any wager without providing a reason.

Bet Placement and Acceptance

A bet is considered accepted when you receive confirmation through the platform interface. This confirmation displays:

• Unique bet identifier
• Event details and selected outcomes
• Odds at the time of placement
• Stake amount
• Potential payout

Bets placed after an event has started may be rejected or accepted at adjusted odds. Technical errors in odds display, such as obvious mistakes or system malfunctions, give Melbet the right to void affected bets and refund stakes.

Betting Limits and Restrictions

Minimum stake: ₹100 per bet
Maximum stake: Varies by event, market, and your account status

The platform may impose individual limits based on:

• Account history and verification level
• Event type and popularity
• Market liquidity and risk assessment
• Bonus terms and promotional restrictions

We reserve the right to reduce maximum stake amounts for any user or market without prior notice.

Win Calculation and Settlement

Winnings are calculated by multiplying your stake by the accepted odds. Settlement occurs after official results are confirmed by the relevant sports governing body or event organizer. If an event is abandoned, postponed, or cancelled:

• Pre-match bets are typically voided and stakes refunded
• Live bets are settled based on the score at the time of abandonment, unless otherwise stated in specific sport rules
• Market-specific rules may apply for certain bet types

Bet Cancellation and Voiding

Accepted bets cannot be cancelled by users. Melbet may void bets in the following circumstances:

• Obvious pricing errors or technical glitches
• Duplicate bets caused by system malfunction
• Bets placed after an event has started (unless live betting is explicitly offered)
• Suspicious betting patterns indicating collusion or fraud
• Violation of bonus terms or maximum stake restrictions

When bets are voided, stakes are returned to your account balance. This does not apply if the voiding results from a breach of these terms on your part.

Melbet provides secure payment processing for deposits and withdrawals through various methods available to users in India. All financial operations must comply with our verification procedures and applicable regulations.

Deposit Methods and Requirements

Account funding is available through multiple payment channels:

• Bank cards (Visa, Mastercard, RuPay)
• Digital wallets (Paytm, PhonePe, Google Pay)
• Bank transfers (UPI, IMPS, NEFT)
• Cryptocurrency options (Bitcoin, Ethereum, Tether)

Minimum deposit: ₹300
Processing time: Instant to 24 hours, depending on the method
Fees: Most deposit methods are commission-free; third-party providers may charge their own fees

You may only use payment methods registered in your own name. Deposits from third-party sources will be rejected and returned after verification, which may result in account suspension pending investigation.

Withdrawal Procedures and Limits

Withdrawals can be requested through the same method used for deposit, subject to verification requirements. To process your withdrawal:

1. Navigate to the cashier section
2. Select your preferred withdrawal method
3. Enter the amount (minimum ₹500)
4. Confirm the transaction with your account password or OTP

Minimum withdrawal: ₹500
Maximum daily withdrawal: ₹1,000,000 (subject to account verification level)
Processing time: 15 minutes to 7 business days

First-time withdrawals require identity verification. Subsequent withdrawals may be processed faster once your account reaches verified status.

Verification Requirements (KYC/AML)

To comply with anti-money laundering regulations and ensure account security, users must complete identity verification. Required documents include:

• Government-issued photo identification (Aadhaar card, passport, driver’s licence)
• Proof of address issued within the last three months (utility bill, bank statement)
• Payment method verification (bank card photo, e-wallet screenshot)

Documents must be clear, valid, and match the information provided during registration. Melbet reserves the right to request additional documentation at any time. Failure to provide requested documents within 30 days may result in account suspension and withdrawal restrictions.

Transaction Processing and Delays

Most deposits are credited instantly. Withdrawals undergo a security review process before approval. Delays may occur due to:

• Incomplete verification procedures
• High transaction volumes during peak periods
• Banking restrictions or public holidays
• Additional security checks on large amounts

If your withdrawal has not been processed within the stated timeframe, contact customer support with your transaction reference number.

Transaction Restrictions and Cancellation

The platform may decline, delay, or reverse transactions if:

• Verification documents are pending or insufficient
• Suspicious activity is detected on your account
• Bonus wagering requirements have not been met
• Legal or regulatory obligations require additional scrutiny
• Payment provider issues affect processing

Cancelled transactions are returned to your account balance. You will be notified of the reason and any required actions to resolve the issue.

Melbet is committed to promoting responsible betting practices and preventing gambling-related harm. We provide tools and resources to help you maintain control over your betting activities.

Self-Management Tools

The platform offers several features to help you manage your betting behavior:

Deposit Limits: Set daily, weekly, or monthly maximum amounts for account funding. These limits take effect immediately and can be reduced at any time. Increases require a 24-hour cooling-off period before activation.

Betting Limits: Establish maximum stake amounts per bet or per day. This helps prevent impulsive wagering beyond your intended budget.

Session Time Limits: Receive notifications after a specified duration of continuous platform use. This feature helps you maintain awareness of time spent on the site.

Reality Checks: Periodic pop-up reminders displaying your current session duration and net position, encouraging conscious decision-making.

Self-Exclusion: Temporarily or permanently block access to your account for periods ranging from 24 hours to indefinite suspension. During self-exclusion, you cannot access the platform, place bets, or withdraw funds until the period expires.

To activate these tools, visit the responsible gambling section in your account settings or contact customer support.

Recognizing Problem Gambling

Gambling should remain an entertaining activity, not a source of financial or emotional distress. Warning signs of problematic behavior include:

• Betting more than you can afford to lose
• Chasing losses by placing increasingly large bets
• Neglecting personal, professional, or family responsibilities
• Borrowing money to fund betting activities
• Feeling anxious, depressed, or irritable when not betting
• Lying to others about the extent of your gambling

If you recognize these patterns in yourself or someone you know, seek help immediately.

Support Resources and Organizations

Professional assistance is available through organizations specializing in gambling addiction:

National Helpline for Problem Gambling (India): Available for confidential support and counseling referrals

Gamblers Anonymous: International support group with meetings in major Indian cities

Therapy and Counseling Services: Professional psychologists trained in addiction treatment

These services provide confidential support at no cost. Seeking help is a sign of strength, not weakness.

Protecting Vulnerable Users

Minors are strictly prohibited from accessing the platform. We employ age verification measures during registration, but parents and guardians should monitor internet usage to prevent underage gambling. Report suspected underage access to our support team immediately.

If you believe someone close to you is experiencing gambling-related problems, approach the conversation with empathy and provide information about available resources rather than judgment.

Melbet maintains strict policies to prevent money laundering and terrorism financing in accordance with legal obligations. These measures protect the integrity of the platform and the wider financial system.

Legal Obligations and Compliance

The platform operates under stringent anti-money laundering (AML) regulations that require:

• Customer identification and verification (Know Your Customer procedures)
• Ongoing monitoring of account activity and transactions
• Reporting suspicious activities to relevant authorities
• Maintaining detailed records of financial transactions
• Implementing risk-based controls proportionate to potential threats

These obligations are not optional and apply to all users regardless of account size or betting frequency.

Identity Verification Process

Before processing significant withdrawals, we conduct thorough verification of your identity and payment methods. The process involves:

Initial Verification:

• Submission of government-issued identification
• Proof of current residential address
• Confirmation of payment method ownership

Enhanced Verification:

• Source of funds documentation for large deposits
• Additional identity confirmation through video call or notarized documents
• Employment or income verification when required

Verification typically takes 24-72 hours but may extend longer for complex cases. Your cooperation ensures faster processing.

Transaction Monitoring Systems

Our automated systems continuously analyze account activity for patterns that may indicate money laundering, including:

• Unusually large deposits or withdrawals
• Rapid movement of funds with minimal betting activity
• Structured transactions designed to avoid reporting thresholds
• Inconsistent betting patterns relative to account history
• Multiple accounts with linked characteristics

These systems operate in real-time and may trigger automatic reviews or additional verification requirements.

Suspicious Activity Detection

Certain behaviors raise compliance concerns and warrant investigation:

• Deposits followed immediately by withdrawal requests without placing bets
• Use of multiple payment methods inconsistent with stated occupation or income
• Accounts operating on behalf of undisclosed third parties
• Reluctance or refusal to provide required verification documents
• Transactions connected to jurisdictions known for financial crime

If suspicious activity is detected, we may:

• Request additional documentation and information
• Place temporary holds on withdrawals pending investigation
• Report findings to financial intelligence units or law enforcement
• Terminate the account and forfeit balances if criminal activity is confirmed

Consequences of Policy Violations

Violations of AML policies result in serious consequences:

Account Restrictions: Immediate suspension of betting, deposit, and withdrawal capabilities pending investigation completion.

Fund Freezing: Balances held in secure custody while investigations proceed. Frozen funds may be seized and remitted to authorities if illegal activity is proven.

Account Termination: Permanent closure with no access restoration. Associated accounts may also be terminated.

Legal Action: Referral to law enforcement agencies for criminal prosecution where evidence warrants.

Blacklisting: Inclusion in industry-wide databases preventing account creation at other licensed operators.

These measures protect all legitimate users and maintain the platform’s regulatory standing.

Melbet respects your privacy and complies with applicable data protection legislation. This section explains how we collect, use, store, and protect your personal information.

Information Collection and Use

We collect various categories of data to operate the platform, process transactions, and fulfill legal obligations:

Account Information:

• Name, date of birth, and contact details provided during registration
• Government identification numbers for verification purposes
• Address information for compliance and communication

Financial Data:

• Payment method details (card numbers, wallet identifiers)
• Transaction history including deposits, withdrawals, and bets placed
• Account balance and wagering patterns

Technical Information:

• IP addresses and device identifiers
• Browser type and operating system
• Login times and session duration
• Cookies and similar tracking technologies

Communication Records:

• Customer support interactions via chat, email, or phone
• Marketing preferences and consent records
• Correspondence regarding account issues or disputes

This data is used for:

• Account creation and management
• Processing financial transactions
• Compliance with KYC and AML regulations
• Fraud prevention and security monitoring
• Customer support and dispute resolution
• Platform improvement and analytics
• Marketing communications (with your consent)

Data Sharing and Disclosure

Your information may be shared with:

Service Providers: Payment processors, verification services, and technology partners who assist in platform operations under strict confidentiality agreements.

Regulatory Bodies: Financial authorities, licensing jurisdictions, and law enforcement when required by legal obligation.

Legal Compliance: Courts, arbitration panels, or government agencies in response to valid legal processes.

We do not sell your personal data to third parties for marketing purposes. Information is only disclosed when necessary for service provision or legal compliance.

Your Privacy Rights

Under applicable data protection laws, you have the following rights:

Right to Access: Request copies of the personal data we hold about you, including betting history and account information.

Right to Rectification: Correct inaccurate or incomplete information in your account profile.

Right to Erasure: Request deletion of your data after account closure, subject to legal retention requirements.

Right to Restriction: Limit how we process your information in certain circumstances.

Right to Portability: Receive your data in a structured, machine-readable format for transfer to another service.

Right to Object: Oppose processing of your data for direct marketing purposes.

To exercise these rights, contact our data protection officer through the designated channel in account settings. We will respond within 30 days.

Data Security and Retention

We implement technical and organizational measures to protect your information:

• Industry-standard encryption for data transmission and storage
• Secure servers with restricted access protocols
• Regular security audits and vulnerability assessments
• Employee training on data protection responsibilities

Personal data is retained for:

• Active accounts: Duration of your relationship with us
• Closed accounts: Minimum of five years for regulatory compliance
• Transaction records: Seven years in accordance with financial regulations
• Marketing data: Until consent is withdrawn

After retention periods expire, data is securely deleted or anonymized.

Cookies and Tracking Technologies

The platform uses cookies to enhance functionality and analyze usage patterns. Types of cookies include:

Essential Cookies: Required for login, navigation, and core features
Performance Cookies: Collect anonymous data on platform usage and errors
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Track effectiveness of promotional campaigns

You can control cookie settings through your browser, though disabling certain types may affect platform functionality. Our cookie policy provides detailed information on specific cookies used.

Melbet employs comprehensive security protocols to safeguard the platform, protect user accounts, and ensure the integrity of all transactions. Your security is our priority.

Platform Security Infrastructure

Our technical security framework includes multiple layers of protection:

Encryption Technology: All data transmitted between your device and our servers is protected by SSL/TLS encryption with 256-bit keys. This ensures that sensitive information, including login credentials and financial data, cannot be intercepted by unauthorized parties.

Firewall Protection: Advanced firewall systems monitor and filter incoming traffic, blocking malicious attempts to access the platform infrastructure.

DDoS Mitigation: Distributed denial-of-service protection ensures platform availability even during coordinated attacks attempting to disrupt service.

Secure Hosting: Servers are housed in facilities with physical security measures including access controls, surveillance systems, and environmental monitoring.

Account Security Features

Protecting your account requires collaboration between platform security measures and your personal vigilance:

Two-Factor Authentication (2FA): Add an extra layer of security by requiring a time-based code from your mobile device in addition to your password. This prevents unauthorized access even if your password is compromised. Enable 2FA in account security settings.

Password Requirements: Strong passwords must contain:

• Minimum of eight characters
• Combination of uppercase and lowercase letters
• At least one number and one special character
• No common words or easily guessable patterns

Change your password regularly and never reuse passwords from other websites.

Login Notifications: Receive alerts via email or SMS when your account is accessed from a new device or location. This helps you identify unauthorized access attempts quickly.

Device Management: Review and manage devices with access to your account. Remove authorization from devices you no longer use or recognize.

Activity Monitoring and Fraud Detection

Our security team continuously monitors platform activity using sophisticated detection systems:

Behavioral Analysis: Machine learning algorithms identify unusual patterns that may indicate account compromise, including:

• Login attempts from suspicious locations
• Dramatic changes in betting behavior
• Access patterns inconsistent with historical usage
• Multiple failed login attempts

Transaction Monitoring: All financial operations undergo real-time security checks to detect:

• Unauthorized withdrawal attempts
• Payment method fraud or stolen cards
• Unusual transaction amounts or frequencies

Automated Alerts: Suspicious activities trigger immediate notifications to our security team and may result in temporary account restrictions pending verification.

Best Practices for Account Safety

You play a crucial role in maintaining account security. Follow these recommendations:

Protect Your Credentials:

• Never share your password or account details with anyone
• Do not write passwords in easily accessible locations
• Use unique passwords for each online service
• Be wary of phishing emails requesting account information

Secure Your Devices:

• Keep operating systems and antivirus software updated
• Avoid accessing your account on public or shared computers
• Use secure WiFi connections rather than public networks
• Log out completely when finishing your session

Verify Communication:

• Official emails come from @melbet.com domains only
• We never request passwords or payment details via email
• Contact customer support directly if you receive suspicious messages
• Report phishing attempts to our security team

Responding to Security Incidents

If you suspect your account has been compromised:

1. Immediate Action: Use the account recovery option to reset your password immediately
2. Contact Support: Notify our security team through live chat or emergency hotline
3. Review Activity: Check your betting history and transaction records for unauthorized operations
4. Update Security: Enable 2FA if not already active and review device authorizations
5. Monitor Accounts: Watch for unusual activity on payment methods linked to your account

Our security team will investigate incidents, secure your account, and reverse unauthorized transactions where possible. Timely reporting significantly improves recovery outcomes.

Ongoing Security Improvements

Security is not static. We continuously enhance protection measures through:

• Regular penetration testing by independent security experts
• Updates to encryption standards as technology evolves
• Staff training on emerging threats and attack vectors
• Investment in next-generation security technologies
• Collaboration with industry partners to share threat intelligence

These efforts ensure the platform remains protected against evolving cyber threats while maintaining a seamless user experience.