Your Safety Comes First

Gambling always carries the risk of financial loss. Treat betting as paid entertainment. Plan your spend and time before you start. Keep control of your behaviour and mood while playing.

Practical rules for players

• Set a budget you can afford to lose. Do not bet money for rent, school fees, or essentials.
• Decide your time limit per session and stick to it.
• Avoid chasing losses. Losses are part of gambling.
• Keep betting separate from loans or credit.
• Do not play when tired, stressed, or under the influence of alcohol or drugs.
• Track your spending and time. Review weekly.

Account tools to support control

• Deposit limits – daily, weekly, or monthly caps you set in your account.
• Loss limits – restrict how much you can lose within a period.
• Session time limits and reality checks – on-screen reminders to take a break.
• Time-out (cool-off) – pause your account for short periods.
• Self-exclusion – block access for longer terms when needed.
• Account history – view bets, deposits, and withdrawals to monitor behaviour.

Age and access policy

• You must be 18 or older to use the platform in Nigeria.
• We use age and identity checks to enforce this policy.
• Parents and guardians can use device controls, such as Apple Screen Time and Google Family Link, to restrict underage access.

Problem gambling can build up silently. Early attention helps you regain control.

• Spending more than planned or hiding how much you play.
• Feeling restless or irritable when you try to stop.
• Chasing losses to recover money.
• Borrowing, selling items, or using credit to fund gambling.
• Neglecting work, school, family, or social duties due to betting.
• Lying about time or money spent on gambling.
• Gambling to escape stress, sadness, or other problems.
• Frequent thoughts about bets, odds, or the next session.
• Repeating failed attempts to cut down or stop.
• Financial trouble, unpaid bills, or mounting debt linked to gambling.

Gambling addiction is serious and needs timely support.

Recovery starts with small, steady actions. Use product tools and personal habits together for stronger results.

• Set lower deposit and loss limits that fit your income.
• Turn on session reminders and take scheduled breaks.
• Use time-out to pause access when urges rise.
• Apply self-exclusion for longer protection if limits are not enough.
• Remove saved payment methods to add friction before betting.
• Keep gambling devices out of bedrooms and late-night use.
• Avoid betting when drinking or under stress; switch to other activities.
• Share your plan with a trusted friend or family member for support.
• Seek professional help if signs persist; combine therapy and peer support when possible.
• Contact Melbet support to discuss limits, time-out, or self-exclusion options.

You are not alone. Independent services offer confidential guidance and support.

• National Lottery Regulatory Commission (NLRC) – player protection information: https://nlrc.gov.ng
• Gambling Therapy – free global online help and live support: https://www.gamblingtherapy.org
• Gamblers Anonymous – peer support and meeting finder: https://www.gamblersanonymous.org/ga/
• Mentally Aware Nigeria Initiative (MANI) – mental health support: https://mentallyaware.org
• Federal Neuro‑Psychiatric Hospital, Yaba (Lagos) – assessment and care: https://fnphyaba.gov.ng

If you feel betting is getting hard to control, our team can help set limits or close access. Your request is handled privately and respectfully.

• Live chat – available 24/7 in the website and mobile app.
• Help Centre contact form – submit a request for email support.
• In-app support inbox – send a message from your account profile.
• Responsible gaming request – ask for time-out or self-exclusion through account settings.
• Request a callback – where available, ask our team to call your registered number.